We want you to be happy with your order, we are determined to have each and every purchase result in a happy customer. Because we at Opanai, everything will be handled before your order is even dispatched. Please read our refund policy carefully to understand your options.
Quality Issues: If your product is damaged or defective, you need to first contact a member of our Customer Services Team using the contact form within 5 days of delivery of the damaged or defective product and you must provide reasonable proof to us of such damage or defect. Send a photo of the damaged goods to [email protected]
How to Initiate a Return or Exchange:
To initiate a return or exchange, please contact our customer support team at [email protected] with your order number and details about the issue. We will guide you through the process.
Submit a Return Request for any damaged, defective, or flawed products received.
Whether your merchandise has been damaged in transit, a design flaw was produced, we are committed to providing solutions and making it right for you.
Opanai will promptly review your correspondence in order to determine whether such damage or defect warrants a refund. Opanai will inform you of its decision to approve or deny your request with an explanation of its decision.
Non-Refundable Items:
Please note that personalized or custom products are non-refundable unless they arrive damaged or with a manufacturing defect.
Sizing Issues : As our products are made on demand, refunds are not allowed for sizing issues. Please check the size chart of the product before ordering to ensure the correct fit. We are not responsible for incorrect sizing due to a change of mind.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unreachable Consignee: Your unavailability via phone, email, or social media, leading to delivery issues or package loss.
Customs Clearance Issues: Failure to cooperate with customs clearance may result in package destruction.
Requested Package Placement: If you request to have the package placed in a specific location, like in the garage or outside the door, it may lead to package loss.
If requested that the package be placed in the garage or outside the door, causing the package to be lost.
* Due to the high volume of mailbox theft we suggest you ship to a safe address.we are not responsible for stolen packages. You will have to make a claim with the post office.
Return Shipping:
Customers are responsible for the return shipping costs unless the return is due to a defect or an error on our part.
For non-quality issues or quality problems without valid evidence, returns will not be accepted.
Please Note: The warehouse department cannot accept packages subject to shipping and customs duties or packages returned without prior negotiation.