Faq Help Center
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Warranty Program
YES.you can browse through the collections without an account and add to cart,but to be able to buy,you need to setup an account while placing an order. You’ll be able to view recent orders,review your past purchases, manage your shipping and billing address.
Our payment system is supported by stripe just like Facebook/Amazon/Wish. So please rest assured that your payment is absolutely safe.
We accept credit card / debit card payments. If you are not able to make a payment via above methods,please send us an email: [email protected]
At Opanai, your personal online security is important to us.We use latest SSL encryption technology to store and safely transmit your personal and credit / debit card information through a secure checkout system.
Additionally,we will confirm that the billing address you provide matches the address on the file with your credit card company for your safety and protection.
No, but if there’s something you absolutely must have, please contact us via Facebook or the contact form on this website. No promises, of course, we’re excited to produce things that you’re excited about!
Customizing a product couldn’t be easier! Simply order the product, check out, and email us your photo. If you have any questions, please contact us at [email protected]
There is a limited time to make changes to your personalized product. We analyze and approve customized products before sending them to production.
So, if you want to make a change to a product, please contact us as soon as possible to ensure we can make the change for you. We are unable to make changes to an order once it has been released to production.
While we have made every effort to display colors of the products as accurately as possible,we cannot guarantee that your monitor or screen’s display of any color will be completely accurate, as computer monitors and screens of electronic devices vary.Some products may also appear smaller or larger than their image displayed on the site.
Cant find an answer? ask us
Returns & Exchanges
All purchases are final.
We cannot accept modifications or cancellations to your orders once submitted as all our products are Made-to-Order.
We do not carry inventory and each product is crafted with detail to fit your design needs.
This includes different sizing, design changes, or quantity. If you would like to increase your quantity, please place an separate order.
If you would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at your expense by placing a new order. Unclaimed returns get donated to charity after 4 weeks.
Opanai provide 15 days free after-sales service for all the orders. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Any claims for misprinted/damaged/defective items must be submitted within 15days after the product has been received. When there is a proven problem, we’ll make sure to replace the product for you as soon as possible. Claims deemed an error on our part are covered at our expense.So just tell us what went wrong, send along a pic,to identify the problem, after which we will send a replacement as soon as possible!
It is best to advise you to contact us before returning any products. You can check out our refund policy details about reshipment.
It is best to advise you to contact us before returning any products. You can check out our refund policy details about reshipment.
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Have questions or need support? Use the form to reach out and we will be in touch with you as quickly as possible.
Shipping & Deliveries
Each order is produced at a partner facility as close to you as possible.In most circumstances, this will be the United States or Europe, however for some products and orders, this will be East Asia.Items in your order may be made at different facilities and hence delivered separately.
Each and every order is made just for you for custom products. There are a few steps in order processing.
1) Once your payment has processed and arrived our accounts, we release the orders for production (this is usually around 2 business days).
2)Production lead times vary depending on the product you chosen.Production times range from 2 to 8 days in general, however most products are completed in 3 days.This period might extend a little longer at busy seasons (such as Black Friday, Cyber Monday, Christmas, and New Year’s).
3) Every order goes through a quality assurance (QA) procedure, in which our production partners inspect your order before it is packaged and dispatched to you. This stage typically takes 1 business day.
4) Finally, your order ships from our production facilities to you! happy time!
Our suppliers typically ship items with 2 to 8 days of receiving an order.From that point,it takes 2to 3 weeks for items to arrive.The government usually requires shipping from other countries to pay additional taxes according to some consideration.you will be responsible for paying the customs duty upon delivery. The customs fees may vary depending on the order value, country limits, etc.
As soon as your product(s) ships,you will receive a tracking number that will let you keep tabs of where your order is at all times.
In most states and countries, we do not charge tax on your order as we do not have “nexus” in those locations (we are not large enough). However, our suppliers are significantly larger and do charge this tax, then remit it to the relevant authority. They also pass this charge on to us.
We offer free delivery since we understand that your order may be subject to import duties and taxes (including VAT) once it reaches your destination country.Conzigne is not responsible for these charges if they are applied and are your responsibility as the customer.
Conzigne is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.) as each country has different Custom Duties and Laws of Taxation. You need to pay customs duties within 7 days of receiving the notification. The time waiting for you to pay customs duties will not be included in the order delivery time.
In the event that a customer refuses to pay taxes or duties owed upon the order’s arrival into the destination country, Conzigne will not reship or refund the order.
If your package has not been received, Carriers will determine the package as ‘Undeliverable’ or ‘Lost in Transit’.
If you have not received your package within the allotted time, you may call the Carrier directly as the customer.It would also be good to double-check that the shipping address was correct with the shipping carrier to try locating the lost order.
- We are not able to file claims on packages marked as delivered by the Carrier. If your order is marked as delivered by the Carrier, and you do not have the package, please reach out to the carrier directly to file a claim. No refunds will be issued for orders marked as delivered. Or In that case, any replacements would have to be at your expense.
- Delivery times include observed holidays or unexpected carrier delays.
PO boxes typically are not large enough for packages, therefore the package would be shipped back to us and the package would risk being disposed by the carrier if shipped back.
Typically only national postal operators (like the US Postal Service or Canada Post) are able to deliver orders to PO Boxes. Many of our products are bulkier shipments are too large to be accepted by national postal operators, so we use commercial companies (like FedEx) to deliver these products that cannot deliver to PO Boxes.
We suggest you use a physical address instead of a PO Box address to ensure smooth delivery.